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New Item Returns:- Returned within thirty (30) days of purchase date.- Returned uninstalled in their original item packaging in sellable condition.- Accompanied by a copy of the original Invoice and Return Authorization Form.- Packed in the proper sized BOX to prevent damage in transit.- Any returned item that arrives in a soft-pack envelope will be refused.- Must display the issued Return Authorization Number on the outside of the box (next to the shipping label is best).- Must be shipped pre-paid.
Defective Items for exchange- Accompanied by a copy of the original Invoice and Return Authorization Form.- Must display the issued Return Authorization Number on the outside of the box (next to the shipping label is best).- Must be shipped pre-paid.Incorrect Part Exchanges:If you need to exchange an item, simply return it by the method mentioned above and make a new purchase for the item you need. when we receive your return we will issue you a refund by the original payment method.Non-returnable Items for refund:- Repair kits and upgrade kits that have been opened or installed.- Alternators, Starters, Armatures, Regulators, Rectifiers, Rotors, Stators, Field coils, Starter drives and Solenoids are non-returnable unless faulty due to manufacturing defect.- Defective items can be returned for exchange only, we DO NOT accept defective returns for refund. No exceptions!- Special order items that we do not stock.ALL returns must be issued a return authorization number, Click Here to get a Return Authorization Number.Note: All returns, except those due to our error are subject to a 20% restocking fee.Defective Returns For Exchange ONLY.Returned packages not displaying a valid Return Authorization Number will be refused or discarded.Return Authorization numbers are valid for fourteen (14) days from date of issue.
Please complete the form below to request an RMA number.